Care 24-7 The smart choice for workplace injuries
Your partner in WorkCover injury management
When workplace injuries occur, every minute counts – for your employee’s recovery and your business outcomes. Calvary Adelaide Emergency Department offers a superior alternative for workplace injury assessment and treatment, delivering measurable benefits for both employers and employees.
Faster access to care
• Significantly reduced waiting times compared to public emergency departments
• Employees seen promptly by an experienced emergency doctor
• Immediate access to diagnostic imaging and pathology services
• 24/7 availability for urgent workplace injuries
Expert clinical assessment
• Rigorous examination by senior emergency medicine doctor
• Comprehensive injury assessment and documentation
• Streamlined WorkCover billing process with 30-day employer payment terms
• Coordinated care pathways with specialists when required
Optimised return to work
• Evidence-based modified duties recommendations provided
• Clear work capacity certificates with specific functional limitations
• Faster return to productive work – even with temporary restrictions
• Proactive rehabilitation planning from initial assessment
Financial benefits for your business
• Reduced claim duration through early intervention
• Lower overall claim costs with faster recovery outcomes
• Helps contain WorkCover insurance premiums through improved claims performance
• Minimised productivity losses with earlier return to work
The Calvary Adelaide ED Advantage
Immediate assessment
Employees receive prompt, thorough evaluation without extended public hospital waiting times
Senior clinician care
Treatment by experienced emergency physicians with expertise in occupational injury management
Comprehensive reporting
Detailed medical documentation and work capacity certificates for effective case management
Seamless billing
Direct WorkCover billing arrangements – no financial burden on injured employees
WorkCover premium optimisation
We partner with you to help minimise your WorkCover premiums
Early return-to-work support
Modified duties facilitated from the ED where appropriate
How to access our services for workplace injuries
• Direct your employee to Calvary Adelaide Emergency Department
• Ensure they inform staff it is a WorkCover claim
• Our team will send a WorkCover approval form to your nominated representative (as listed on the form)
• Once the form is signed and a guarantee of payment is provided, we will proceed with assessment and treatment
• We manage all clinical care and direct billing processes
• You receive clear work capacity documentation to support return-to-work planning
• Invoice issued to employer with 30-day payment terms No
How to get started
To access our WorkCover services:
1. Contact us to establish a service agreement
2. Sign a simple employer contract for WorkCover claims
3. Direct your injured employees to our ED with confidence
Note: Calvary Adelaide Hospital is a private facility with direct billing arrangements for WorkCover claims. Employees do not need private health insurance to access emergency services for workplace injuries.
Scope of Service: This service is limited to the assessment and management of physical workplace injuries only. Psychological or mental health-related WorkCover claims are not managed within the Emergency Department.
Partner with us for superior workplace injury management
Frequently asked questions
What workplace injuries can Calvary Adelaide Emergency Department treat?
We manage a wide range of workplace injuries requiring urgent care, including fractures, sprains, lacerations, burns, head injuries, crush injuries, and high-impact trauma. Our service is ideal for injuries that require imaging, procedures, or are beyond the scope of general practice, with full assessment and work capacity documentation provided.
Do you treat psychological or mental health WorkCover claims?
No. This service is limited to physical workplace injuries only. Psychological or mental health-related WorkCover claims are not managed through the Emergency Department.
Do employees need a GP referral to attend?
No. A GP referral is not required for workplace injury presentations.
Do employees need private health insurance to access this service?
No. Employees do not need private health insurance to access emergency services for workplace injuries at Calvary Adelaide Hospital.
Will my employee be seen quickly?
Calvary Adelaide Emergency Department aims to offer shorter waiting times than many public emergency departments, helping employees access care sooner. As with all emergency presentations, patients are assessed and treated according to clinical urgency under our triage system.
How does the WorkCover billing process work?
The Emergency Department offers direct WorkCover billing arrangements. Once the required approval form is signed and the employer provides a guarantee of payment, assessment and treatment can proceed. An invoice is then issued to the employer with 30-day payment terms. After 30 days, the patient/employee becomes liable for any outstanding costs.
Will the injured employee need to pay upfront?
No. With approved direct billing arrangements in place, there is no upfront financial burden placed on the injured employee for emergency department fee.
What does the employer need to do when an employee presents with a workplace injury?
The employee should attend Calvary Adelaide Emergency Department and advise staff that the injury is a WorkCover claim. The ED team will then send a WorkCover approval form to the employer’s nominated representative for completion. This form must be signed and returned as soon as possible to enable appropriate treatment and assessment to commence.
Will the employer receive documentation to support return-to-work planning?
Can modified duties be recommended from the Emergency Department?
Yes. Where clinically appropriate, evidence-based modified duties recommendations can be provided to support an earlier and safer return to work.
How does this service contribute to WorkCover claims management?
Early intervention and effective injury management may support improved claims outcomes, which can contribute to better control of WorkCover insurance premiums over time.
Do employers need to set up anything before using the service?
Yes. Employers are encouraged to establish a service agreement and sign a simple employer contract for WorkCover claims, so injured employees can be directed to the ED with confidence.